Frequently Asked Questions (FAQ)
Welcome to our FAQ page! Here, you'll find answers to the most common questions about our store, products, shipping, and more. If you have any additional questions, feel free to contact us directly.
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What kind of products do you offer?
We specialize in health and beauty products that cater to your well-being and enhance your lifestyle. Explore our collection for unique and high-quality items designed to meet your needs.
Are your products suitable for all hair and skin types?
Yes, we aim to provide products that are inclusive and suitable for a variety of hair and skin types. For specific concerns, please check the product descriptions or reach out to us for guidance.
How can I stay updated on new products and offers?
Subscribe to our newsletter or follow us on social media to stay informed about our latest launches, special deals, and exclusive offers.
How do I place an order?
Simply browse our store, add your desired items to the cart, and proceed to checkout. Follow the prompts to complete your purchase.
What payment methods do you accept?
We accept only COD/Cash on delivery for now. Details will be available at checkout.
Can I cancel or modify my order
Orders can be canceled or modified within 24 hours of placement. Please contact our customer support team immediately to assist you.
Where do you ship to?
Currently, we ship within Saudi Arabia. For future updates on international shipping, stay tuned to our announcements.
How much does shipping cost?
Standard shipping costs 30 SAR, which includes packaging and delivery. Free shipping may be available for orders above a certain value—check our homepage for ongoing promotions.
How long does delivery take?
Orders are typically processed within 1-2 business days and delivered within 3-5 business days, depending on your location.
What is your return policy?
We offer a 7-day return policy for unused and unopened products in their original packaging. Please refer to our Returns Policy page for detailed instructions.
How do I initiate a return?
Contact our customer support team with your order number and reason for the return. We'll guide you through the process.
When will I receive my refund?
Refunds are processed within 5-7 business days after the returned item is received and inspected.
Are your products authentic?
Yes, we guarantee the authenticity and quality of all our products. Each item is carefully sourced and tested to ensure customer satisfaction.
Do you offer product warranties?
A: Some of our products come with warranties. Check the product description for warranty details or contact us for specific inquiries.
Can I get help choosing the right product?
Absolutely! Our customer support team is here to help. Reach out to us with your requirements, and we'll assist you in finding the perfect product.
How can I contact your customer support team?
You can reach us via email at support@scencomb.com or through our Contact Us page. We're available 24/7 hours.
What is your response time?
We strive to respond to all inquiries within 3 to 4 hours.
If you have more questions, don't hesitate to get in touch. We're here to make your shopping experience smooth and enjoyable!